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Community Service Officer

Posted: 06/19/2022

Community Service Officer
Community Service Officer description image

Mission - "To provide exceptional service and superior protection by reducing crime and enhancing the quality of life of the first class community we serve. The Rochester Police will accomplish this through strategic collaboration, along with a commitment to our core values of integrity, service, compassion, respect, and innovation."

2022 starting wage of $24.06/hour with advancement to $31.15/hour.

This recruitment will be used to continue an eligibility list for current and future hiring purposes. 

Completed online applications including cover letter and resume are required. 
Applications must be submitted by Monday, June 27, 2022.

Desirable candidates are those who are on a present career path to become a Police Officer.

Community Service Officers are hired to work 30-40 hours per week and will be scheduled to work on weekends and some holidays. Additional hours may be assigned or required.

Nature of Work
A Community Service Officer performs general-duty-civilian-public-safety work consisting of protecting life and property, maintaining order, preventing crimes, as well as enforcing laws and ordinances. CSO’s assist the public, police officers, and other staff by performing a variety of public relations. They complete technical, clerical, and manual activities related to law enforcement functions, which do not require peace officer status. This includes providing information and general assistance to the public, offering support to patrol, administration or a specialized function or unit, and performing related duties as required. This position works within the framework of the policies and regulations of the city as well as applicable state and federal laws. Work includes frequent in-person and telephone public contact, answering questions, explaining processes, and supplying information with courtesy, tact and respect.

Distinguishing Characteristics
All positions in the Police Department are required to demonstrate cultural competency by positively interacting with people from a wide variety of cultural and socio-economic backgrounds by promoting community policing, attending community meetings and events, updating merchants regarding potential problems in the area, and participating in community-based programs.
By demonstrating cultural competency in law enforcement, collective behaviors, attitudes and policies come together in order to effectively work through cross-cultural situations.




The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment or location.

*Public Relations
  • Explain police, animal and parking control procedures to the public and relay community concerns to sworn officers.
  • Meet with and speak to media to release public information.
*Patrol Duties
  • Respond to non-emergency calls for service.
  • Report road obstructions and traffic problems.
  • Report defective/malfunctioning parking meters, parking regulation signage, and traffic signals for repair.
  • Provide traffic direction at special events, accidents, and other situations as requested
*Incident Response
  • Process crime scenes to assist investigation teams.
  • Interview crime victims/witnesses, record gathered information, explain procedures for successful prosecution; refer crime victims to additional victim resources; refer cases to police investigators as appropriate.
  • Write initial police reports.
  • Contact crime victims with updates on case status .
*Parking Enforcement
  • Enforce parking regulations.
  • Issue citations for parking violations.
  • Conduct parking ticket and warrant recovery.
  • Coordinate towing and impoundment of vehicles in violation of parking regulations.
*Maintain Records
  • Prepare non-injury traffic accident reports that occur on public and private property including non-injury-hit-and-run accidents.
  • Review records to determine parking citations not paid and attempt to collect fines of overdue parking warrants.
Miscellaneous Duties
  • Provide funeral escorts.
  • Guide tours through law enforcement center and Police Department North Station.
  • Testify under oath in court when needed.
  • Interact with numerous agencies and individuals to enhance knowledge and develop positive relationships with organizations such as DNR, Olmsted County Health Department, and other entities. 
Perform other duties as assigned or necessary.




Education and Experience
High school diploma or equivalent GED with current enrollment in or successful completion of an accredited Law Enforcement, Criminal Justice or similar program earning a 2- or 4-year degree
Relevant Military experience necessary for licensure as a Peace Officer in Minnesota
Desirable Qualifications     

  • Law Enforcement related experience
  • Working toward Peace Officer licensure
  • CPR/First Aid/Emergency Medical Technician (EMT) certification.
  • Technical expertise and skill utilizing computers and portable radios.
Special Requirements    
  • Must be a Citizen of the United States.
  • Must possess and be able to maintain a valid Minnesota driver's license or in the case of residency therein, a valid driver's license from another state; or eligibility to obtain either of the above.
  • Must be free from any physical or emotional/mental conditions which might adversely affect the individual's performance of the duties of the position.



Knowledge of: police methods, practices, and procedures; the geography of the City of Rochester; local, state, federal laws, and City ordinances such as parking violations; first-aid methods, practices, and procedures.

Skill in: office practices, procedures and equipment, including operation of a personal computer, various programs, and data entry functions; listening and problem solving.

Ability to: learn departmental policies and procedures; maintain confidentiality of private information; demonstrate tact and courtesy with the public at all times; remain calm, use independent judgment, and make proper decisions in non-emergency situations; work independently; speak and write English in a clear, concise, effective, and professional manner; read, understand and uniformly enforce laws, ordinances, rules and regulations; speak and understand additional languages; prepare accurate traffic summons, maintain records, and prepare reports; understand and follow oral and written instructions; learn assigned tasks while adhering to prescribed procedures; react quickly, calmly, and correctly in emergency and difficult situations; establish and maintain effective working relationships with department personnel; interact with citizens from varied ethnic, racial, or economic backgrounds; work outdoors in adverse weather conditions; safely operate a motor vehicle including a right-steer vehicle; assist people who come from diverse cultural, economic and ethnic backgrounds.

In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.

This position requires a majority of time spent either walking or sitting with some standing and lifting.

Weights of objects to be lifted, carried or pushed/pulled will range from ten (10) to (100) pounds.

Climbing of stairs is often required as well as movements such as balancing, stooping, kneeling, crouching, crawling, twisting, bending, reaching, handling, fingering and feeling.

Simultaneous and often repetitive use of the hands and feet are required.

Reaching overhead and in front of the body is sometimes required.

Excellent sensory skills are important (sight, hearing, and speech) as well as the ability to communicate effectively.

Work is performed both indoors and outdoors with environmental conditions such as inclement weather, heavy traffic, automobile fumes, hazardous chemicals, noise, and extreme heat and cold.

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