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Patient Services Coordinator

Posted: 04/06/2022

Join the ActivePT team today! Imagine working with a dedicated, ambitious, and driven team that helps people feel better every day! ActivePT and Sports is a highly reputable physical therapy provider in Rochester and its surrounding communities.

We are seeking one full time or two part time Patient Services Coordinators (PSC). As a member of our administrative team, you will be the face of ActivePT and providing the best possible patient experience. If you are a compassionate, highly organized person who can handle a busy work environment that requires attention to detail, this position may be right for you.

Application Requirements:
A complete application includes your resume, a cover letter specifying your interest in the Patient Services Coordinator position, and your personal and professional goals for 1, 2 and 5 years from today. Only complete applications will be considered. Qualifying applications will receive a preliminary phone interview and personality test prior to full interview.

Patient Services Coordinator Responsibilities:

  • Welcoming patients to ActivePT
  • Ensuring great experience for all patients through customer service
  • Managing the patient schedules of 16 practitioners at six locations with high level of attention to detail essential
  • Accepting payments
  • Answering phones
  • Scheduling appointments
  • Filing paperwork & entering confidential patient data
  • Faxing & scanning documents
  • Corresponding with other professional offices
  • Maintaining the office's presentation by organizing and cleaning the space
  • Use of and rapid movement between multiple computer systems

Position Requirements:

  • Team player
  • Highly professional
  • Accountable
  • High levels of multi-tasking, but can remain detail oriented, even in a busy environment
  • Outstanding customer service
  • Exceptional time management, self-starter, enjoys being busy
  • Strong communication, excellent spelling and grammar - written and verbal
  • Confident at use of current computer software programs, including google sheets, docs and drive or can learn quickly and manage two computer monitors
  • Provide work history and professional references
  • Full time - 40 hour position OR Part time - two positions job share total of 40 hours per week
  • Closing shifts at least two nights per week until 6:30pm
  • High school diploma or equivalent
  • Pay is based on qualifications and experience, however, no experience is necessary.
  • Training will be provided to the ideal team member

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