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Community Engagement Supervisor

Posted: 01/01/2023

SUMMARY:  Assist the Public Relations Manager in coordinating, implementing and administering Treasure Island Resort & Casino’s and the Prairie Island Indian Community’s corporate image and perception through community engagement and partnership efforts. Responsible for a high level of guest service as described in your department’s guest service standards. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee Island Impact programming and all community engagement initiatives for Treasure Island and Prairie Island as needed
  • Work with Public Relations Manager to build and execute a local and regional community outreach plan that enhances Treasure Island’s image as a community leader and promotes long-standing commitment to giving
  • Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
  • Direct daily work activities and inspect completed work for conformance to standards
  • Build and maintain relationships with local and regional nonprofit organizations
  • Create innovative and impactful community programming with local and regional charitable partners
  • Plan and coordinate on- and off-property special events to support nonprofit partners
  • Work with manager to bring local and regional charitable events to Treasure Island
  • Serve and maintain an active role in local and regional community events such as Chamber of Commerce functions, fundraisers and community committees
  • Direct Treasure Island’s presence at local community engagement functions, including but not limited to festivals, parades and charitable golf tournaments
  • Support manager with construction and execution of sports and media partner charitable programming and initiatives
  • Work with other departments to establish giving initiatives that involve and impact Treasure Island guests, such as the Charity of the Month program
  • Create and execute community outreach and charitable giving opportunities for Treasure Island team members
  • Collaborate with manager to establish and implement Treasure Island donation guidelines and process
  • Assist in the development, implementation and maintenance of long-range public relations strategies such as responsible gaming, charitable giving/sponsorship programs, special events, etc.
  • Work with manager to determine budget and manage expenses
  • Assist with supporting Prairie Island Indian community engagement efforts as needed
 
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
  • 4-year degree in public relations, communications or related field and 7 years’ community/public relations/related field experience with a nonprofit organization; a combination of equivalent experience and/or education
  • Experience in event planning and management
  • Experience in charitable giving administration
  • Tactical understanding of all primary social media platforms
 
Skills
Required:
  • Accurate and detail-oriented
  • Highly organized with ability to adapt quickly to changing priorities
  • Strong computer skills, including Microsoft Office (Word, Excel and Outlook) and Windows
  • Strong project management skills
  • Proven written, verbal and interpersonal communication skills
  • Excellent problem-solving skills
  • Strong leadership skills
  • Strong conflict resolution skills
 
Abilities
Required:
  • Ability to work fast and efficiently
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to serve both internal and external customers
  • Ability to complete multiple tasks under pressure while maintaining a professional manner
  • Ability to build relationships and influence others
 
REQUIRED TRAINING
  • Treasure Island guest service training
  • Any training required as determined by department director
 
PHYSICAL DEMANDS
  • Must be able to walk, stand or sit for long periods throughout the day
  • Must have a good sense of balance, and be able to bend and kneel and stoop
  • Must have the ability to independently lift up to 25+ pounds occasionally
 
WORKING ENVIRONMENT
  • Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
  • Must be willing to work a flexible schedule including all shifts, weekends and holidays 
  • Extensive computer use
  • Occasionally must deal with angry or hostile individuals
  • High volume direct public contact
 
 
DISCLAIMER AND CONDITIONS OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position. 
 
All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact and Tribal gaming regulations.
 
Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture; following all safety rules and regulations; notifying your manager of any criminal / civil offenses, arrests, convictions or violations, including minor traffic violations; passing a pre-employment drug test; passing a background investigation to obtain and maintain a gaming license; and successfully completing a three-month introductory period.  Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices. 
 

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