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Installation Technician-Video Surveillance, Access Control, and Intrusion Systems

Posted: 05/08/2022

Apply electrical and electronic theory to install video surveillance, access control, and intrusion systems. Conduct day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Vision, Purpose and Core Values of Custom Alarm.

  1. Install commercial video surveillance, access control, and intrusion systems to meet applicable standards and codes. Test and inspect systems upon completion of installation to assure quality and proper operation. Provide system information and training to the customer.
  2. Utilize PC and networking skills during the installation of video surveillance systems, NVR's, and access control systems.
  3. Assist customers with technical information regarding the operation of alarm systems.
  4. Promote upgrades, system additions and enhancements to our customers to keep them aware of the latest technology.
  5. Complete documentation and diagrams for installations clearly outlining any changes or special instructions (update prints). Submit accurate paperwork and update time card immediately upon completion of installations to allow administrative and quality assurance follow-up.
  6. Assure proper maintenance and accountability for assigned tools, inventory, and company vehicle (where applicable).
  7. Available for rotating "on-call" schedule to perform after hour's service to meet the needs of our customers. This rotation is shared among the technicians in the installation and service departments (approximately 2 weeks every 3 months).
  8. Observe and comply with safety regulations and maintenance procedures. Recommend improvements to management.
  9. Attend job related training opportunities to continually refresh and update knowledge. Assure required certificates and licenses are kept current.
  10. Be available to assist in all areas of service and installation as needed.

This description should not be construed to contain every function that may be required to be performed by an employee in this position. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

EOE / Disability / Veterans

Required Education:

  1. High School Diploma or GED

Beneficial Education, Experience and Certifications (not required for consideration):

  1. Two Year Electronics Degree or equivalent low-voltage experience
  2. Power Limited Technician License (PLT)

Additional Skills and Abilities:

  1. Strong networking skills and understanding of computers, IP addresses, routers, modems, and port settings
  2. Positive attitude and a desire to learn and grow
  3. Strong mechanical aptitude and ability to operate machines, equipment, and tools
  4. Excellent communications skills including written, verbal and listening
  5. Superior customer service skills to deal with both internal and external customers
  6. Ability to work independently or with a team
  7. Strong organizational skills
  8. Computer application skills and knowledgeable in Microsoft Office applications
  9. Ability to demonstrate a work ethic and planning skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Most of the time is spent standing and walking. Extensive sitting may be necessary when traveling to and from jobs. Movements such as stooping, kneeling, and crawling are required. Climbing ladders and stairs are key elements to this position. Heights range from zero to 25 feet on a regular basis. On occasion, installations require working at heights up to 50 feet. Lifting, carrying, pushing, and pulling objects such as ladders, spools of wire, and boxes are necessary. Weights generally do not exceed 50 pounds but may range from 50 to 100 pounds on occasion. Reaching overhead is a vital aspect to performing this position, with reaching in front of the body occasionally necessary. Simultaneous and repetitive movements of hands, wrists, and fingers are required. Audio, visual, and verbal functions are vital aspects of performing this job. Excellent color vision is necessary to identify wiring color codes. Driving a company vehicle is required daily. Driving and operating other machinery and tools such as, a genie lift, motorized lift, drills, power saws, meters, etc., is necessary.

Working Conditions:

  1. Requires working in all environmental conditions (both indoors and outdoors) with some exposure to dust, insulation, noise, and heat or cold (MN weather)
  2. After hours work and out-of-town trips are sometimes necessary

Other Requirements:

  1. Regular and reliable attendance
  2. Valid driver’s license, excellent driving record, and insurability under Custom Alarm’s auto insurance policy
  3. Due to the security nature of our company, offers of employment are contingent upon passing a background check and drug test

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