IT Manager- App Admin/Public Safety

Posted: 06/06/2025

Government

Olmsted County has earned the 2023, 2024, and 2025 Best Places to Work - Southeast Minnesota designation.

Minimum Qualifications of Education and Experience

Full salary range $42.48 to $70.95.

Master's degree from an accredited college or university in computer science, business administration or related field and three (3) years of experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.
OR
Bachelor's degree from an accredited college or university in computer science, business administration or related field and four (4) years of experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.
OR
A combination of education and experience equivalent to eight (8) years of progressively responsible experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under general supervision, provides leadership and supervision for service management and service operation activities for internal and external Olmsted County customers. The IT Manager will lead and manage a team of Application Administrators and Microsoft Exchange Administrators to ensure seamless support and maintenance of critical technology systems. This role serves all key organizational departments with key focus on Public Safety, Finance, Human Resources, driving technological initiatives and ensuring system reliability, security, and efficiency, while maintaining alignment with federal, state and local regulations and policies. IT manager will leverage the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

Examples of Work

Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions.
Lead, mentor and manage Application Administrators and Microsoft Exchange Administrators to maintain optimal system performance and availability
Oversee the deployment, configuration, and maintenance of enterprise applications and Microsoft Exchange environments
Oversee the administration, configuration, and maintenance of enterprise applications critical to Public Safety (e.g. CAD, RMS systems), Finance (e.g. ERP, accounting software), and HR (e.g., payroll, employee management systems)
Collaborate with Public Safety, Finance, and HR teams to understand and support technological needs and priorities
Ensure data integrity, security compliance, and disaster recovery strategies are in place and tested regularly
Manage vendor relationships and contract negotiations related to application software and email services
Coordinate cross-departmental projects involving application integrations, upgrades, and new implementation
Stay current on emerging technologies and recommend improvements to enhance departmental productivity
Develops feasibility, cost justification, and cost effectiveness studies. When appropriate, develops requests for proposals with evaluation and selection criteria, analyzes vendor responses, and recommends best alternative
Performs other general support duties as required

Knowledge, Skills and Abilities Required

Functional knowledge of end user client support systems and processes
Functional knowledge of processing platform concepts, capabilities, and application, including but not limited to; and user client devices, client/server, and cloud services
Functional knowledge of operating system software function, concepts and capabilities
Functional knowledge of computer hardware environments: An understanding of computer, network and software functions
Working knowledge of end user Computing (EUC), devices, software and enterprise applications
Working knowledge of networking function, concepts and requirements
Excellent skills in analytical thinking and problem solving
Excellent business relationship and customer service skills across multiple agencies
Excellent skills in organization and activity coordination
Excellent skills in teamwork, interpersonal interaction and people management
Excellent skills in professional verbal and written communications
Excellent skills in the analysis and design of manual and automated processes
Skilled in planning, organizing and, as a team member, accomplishing work in a timely and effective manner
Ability to manage projects in an information technology environment
Ability to analyze business requirements, develop effective solutions and supervise implementation of solutions
Ability to train, supervise and foster the professional development of others
Ability to create and effectively utilize detailed work plans

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.