Program Manager - Housing Stability Team

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being.

We don’t just offer a job, we offer a career filled with purpose, growth, and fulfillment. Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential.

Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community.

Minimum Qualifications of Education and Experience

Bachelor’s degree from an accredited college or university and four (4) years of experience in a similar position as listed in the work functions.
OR
Master’s degree from an accredited college or university and two (2) years of experience in a similar position as listed in the work functions.
OR
Combination of education and experience equivalent to eight (8) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under general supervision, the Program Manager provides leadership and oversight to staff delivering housing stability and supportive case management services across field-based settings and several supportive housing locations. This position supervises the staff and partner agencies operating within these housing sites and ensures that services remain coordinated, effective, and aligned with evidence-based practices. The Program Manager supports a collaborative, inclusive, and growth-oriented team culture where employees can reach their full potential. Supports a diverse, respectful, and inclusive workplace.

The Program Manager plays an essential leadership role in Olmsted County’s involvement in the Any Path Home initiative, helping to align local programming with the community’s shared priority to prevent and end homelessness. This position also participates in and provides leadership to the Olmsted County Homeless Response System and serves on internal Olmsted County teams dedicated to addressing and reducing homelessness.

Examples of Work

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions. 
• Serves as a key representative for Olmsted County in advancing the Any Path Home initiative and ensuring program efforts support the community’s shared goal of ending homelessness.
• Participates in and provides leadership for the Family Homeless Response System, contributing to coordinated strategies and county-wide efforts to reduce family homelessness.
• Cultivates a culture of professional growth, fostering a work environment where staff feel supported and empowered to reach their full potential.
• Evaluates program effectiveness using data, client experience, staff feedback, and outcome measures to guide program improvements and decision-making.
• Completes required reporting for local, state, and federal grants supporting supportive housing and case management services.
• Provides consultation, training, and oversight related to eligibility, workflow processes, program integrity, and service quality.
• Develops and implements policy and procedure improvements to strengthen service delivery and program operations.
• Designs and launches new programs or service enhancements that address identified gaps and emerging community needs.
• Participates in hiring, promotion, and staff assignment decisions, and provides timely feedback, performance management, and documentation.
• Monitors and interprets legislative and policy changes impacting housing programs, ensuring compliance with federal, state, and county requirements.
• Oversees program budgets, including review of expenses and strategic use of resources.
• Reviews case documentation to ensure compliance with agency, state, and federal regulations.
• Negotiates and manages contracts and service agreements with external agencies and private providers.
• Builds and maintains strong community partnerships to support coordinated service delivery and improve housing stability outcomes.
• Performs related duties as assigned.

Knowledge, Skills and Abilities

• Thorough knowledge of the principles, techniques and practices of social work and social work supervision.
• Thorough knowledge of the federal program for social services as expressed in the Social Security Act.
• Thorough knowledge of the functions of other social services and financial agencies.
• Thorough knowledge of state social services programs.
• Considerable knowledge of social and economic problems.
• Considerable knowledge of the laws relevant to social service programs.
• Knowledge of basic project management principles.
• Knowledge of the principles of supervision.
• Skill in analytical thinking, problem solving and systems thinking.
• Skill in teamwork and interpersonal interaction.
• Skill in the use of computers and technology.
• Skill in de-escalation.
• Ability to supervise and direct the work of others.
• Ability to evaluate performance and foster professional development in others.
• Ability to effectively organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze process functions, develop effective solutions and manage implementation of changes.
• Ability to work in a team-oriented, collaborative environment.
• Ability to communicate effectively, both orally and in writing.