Prof. Dev.: A Passion for Service

REGISTRATION IS NOW CLOSED FOR THIS EVENT. To be put on a waiting list in case of cancelations, please email Cindy Dunbar at cdunbar@rochestermnchamber.com.

Professional Development: A Passion for Service!
How to Win Customers and Reduce Lost Sales

Over the last 10 years, 400 of the Fortune 500 companies have sent attendees through presenter Bill Drury's lively half day customer service workshops.  Businesses large and small give this workshop rave reviews.

The legendary Zig Ziglar gave Bill this recommendation:
 
“Bill has conducted over 300 workshops for the Zig Ziglar Corporation – we always got good reviews.  He knows what he’s talking about.”

Topics covered include:
 
 

* Get ready for turbulent change	* Personalize your service
* How to stay motivated	* How to listen effectively
* Who really signs your paycheck	* Turning your irate customers into your best customers
* Make a great first impression	How to handle the ten most difficult people
* Build and maintain a positive attitude	* Overcome stress
* Communicate respect to every customer	Eliminate the word "just" - take pride in your job!
* Remembering and using customer names

About the speaker:
Bill Drury is a customer loyalty expert. He has received rave reviews from over 400 Fortune 500 companies and thousands of small businesses. Since beginning his professional speaking career in 1985 with Zig Ziglar Corporation, he has given over 2000 keynotes, workshops or presentations. Bill has proven to be one of the most effective and entertaining speakers in the industry. In 1989, he founded Bill Drury Seminars.
 
Bill is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization’s ability to compete in the rapidly changing business world of today.