COO/Integrator
Why work for Custom Alarm?
Take your leadership to a place where innovation meets impact. As Chief Operating Officer/Integrator, you’ll help lead a purpose-driven company with strong values, and an unwavering commitment to protecting people and providing peace of mind. At Custom Alarm, a fast-growing security solution company, we’re looking for an Integrator and operationally driven leader to help scale our systems and teams for the next level of growth. We believe in fostering a collaborative, positive, and family-friendly culture where lifelong learning is encouraged, and every team member is valued.
If you're passionate about building strong teams, driving results, and making a meaningful difference, we’d love to hear from you!
A Day in the Life at Custom Alarm
The Chief Operating Officer/Integrator is the right-hand to the CEO/Visionary translating vision into action, aligning teams, and delivering operational excellence while ensuring that the company runs smoothly, efficiently, and in alignment with strategic goals. Responsible for directing and coordinating activities of all areas of the business. Aid the CEO in formulating and administering organization policies by performing essential responsibilities personally or through management. Lead by example and conduct day-to-day interactions in a manner that exemplifies and supports the Core Values of the company.
- Reports to: CEO/Visionary
- Hours: 7:00am – 5:00pm (can fluctuate as a salary position)
- Location: Rochester, Minnesota
- Company Size: 75 employees
- Pay: $125,000 - $155,000 per year + opportunity for bonus and profit sharing (starting wage is determined based on a number of considerations including education, certifications, related experience, etc.)
The Main Responsibilities
- Operational Leadership – Oversee daily operations, optimize systems and KPIs, and ensure cross-functional alignment and accountability.
- Strategic Execution – Lead planning efforts, translate vision into actionable goals, and adjust strategies to meet business objectives.
- Team Leadership – Manage and mentor department heads, ensuring the right people are in the right roles and fostering a culture of accountability.
- Financial Oversight – Lead financial analysis, budgeting, and reporting; monitor profitability and efficiency; partner with leadership on forecasting and long-term financial planning to support strategic goals.
- Culture & Alignment – Champion company values, EOS/Pinnacle principles, and a culture of ownership, transparency, and continuous improvement.
- Technology & Systems – Oversee IT and telecom systems; ensure tools and technology support growth, efficiency, and strong ROI.
- Innovation & Process Improvement – Support implementation of new technologies and process improvements to enhance performance and customer value.
- Facilities Oversight – Direct maintenance and improvements for company facilities and grounds, coordinating internal and external resources.
- Professional Development – Stay current on industry trends through conferences, publications, and professional networks.
REQUIREMENTS:
What We Look For in a Candidate
Custom Alarm Core Values
- Do The Right Thing
- Positive Attitude
- Teamwork
- Lifetime Learner
- Customer Service
- Proven experience as a COO, Integrator, or similar executive leadership role
- High School Diploma, 4-year Business Degree, and/or equivalent experience
- Industry expert and understanding of the critical issues of this business
Additional Skills and Abilities
- Strong leadership
- Operational excellence
- Data-driven decision making
- Financial literacy
- Technology savvy
- Talent development
- Customer-centric mindset
- Risk management
- Adaptability & resilience
- Strategic thinking and collaboration
- Communication proficiency
- Inclusive collaboration
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Audio, visual, and verbal functions are vital aspects to performing this position. A majority of time is spent sitting, standing and walking. Simultaneous movement of hands, wrists and fingers is an important element. Some lifting may be necessary; weights of objects rarely exceed 20 pounds. Driving is required.
Working Conditions
The workday is typically spent in a comfortable office environment with modern office equipment. After hours work and occasional travel may be necessary.
Other Requirements
Regular and reliable attendance is required. Due to the security nature of our business, offers of employment are contingent upon passing a background check and drug test.
SUMMARY:
For the 9th consecutive year, Custom Alarm is proud to be recognized as one of the "Best Places to Work in Southeast MN," an honor we deeply value and strive to earn each year.
At Custom Alarm, we know that taking care of our team is the first step in taking great care of our customers. That’s why we offer a comprehensive and inclusive benefits package designed to support your well-being and recognize your hard work. In addition to a competitive salary, we provide medical, dental, and life insurance, a matching 401(k), and a range of additional perks to show our appreciation including:
- Flexibility
- Vacation/Sick Pay
- Holiday Pay + 2 Floater Holidays
- Volunteer Time Off (VTO)
- $200 Annual Wellness Benefit
- Employee Discount
- Profit Sharing
- Adjustable Stand-Up Desk
- Dress for Your Day/Business Casual
- Company Paid Social Events
Our employees enjoy the family-friendly, positive culture at Custom Alarm. We believe in doing the right thing, fostering a lifelong learning environment and delivering top-notch customer service while making sure we enjoy the process along the way. Take just a quick 15 minutes to apply today and experience it for yourself!
Disability/EOE/Veteran
