Olmsted County has earned the 2023 and 2024 Best Places to Work - Southeast Minnesota designation.

Minimum Qualifications of Education and Experience

Expected starting salary is $21.90 to $29.23. Full salary range is $21.90 - $36.57.

Associates degree from an accredited college or university in human services, business or related field

OR

Combination of education and experience equivalent to two (2) years of experience in a customer-focused position

OR

High School graduate, G.E.D., or foreign education equivalent to a U.S. High School Diploma and two (2) years of experience in a customer focused position

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under supervision, performs a variety of administrative support tasks for department programs. Works collaboratively with co-workers and all levels and areas of the organization. Assists customers with a diverse set of needs and barriers and who may or may not be experiencing crisis.

Examples of Work

• Communicates complex information to Family Support and Assistance (FSA) customers and provides resource information as requested while maintaining confidentiality as needed
• Opens and scans incoming mail into an electronic document management system and assigns to appropriate staff for processing
• Monitors and responds to high volume communication pathways which may include the call center, reception desks, email and faxes
• Prepares and submits E-file documents with district court
• Interviews and may assist customers with necessary form completion to obtain assistance from federal/state programs
• Performs detailed data entry and record/electronic case file management
• Receives and processes program applications and referrals
• Creates and serves financial and legal documents including redaction of confidential information
• Performs general administrative support duties for Family Support and Assistance
• Performs related work as required

Knowledge, Skills and Abilities Required

• Knowledge of human behavior
• Knowledge of federal, state and County requirements, regulations and policies relating department programs
• Knowledge of community resources
• Knowledge of data practices
• Knowledge of office procedures, practices and equipment
• Skill in the use and navigation of computers, technology and software applications
• Skill in the use of basic business math
• Ability to maintain the confidentiality of information
• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions
• Ability to make timely decision while applying program knowledge
• Ability to establish and maintain effective working relationships with intern and external customers and coworkers
• Ability to comprehend and follow written and verbal instructions
• Ability to communicate effectively both verbally and in writing
• Ability to deescalate stressful situations while remaining calm and objective

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.