IT Systems Support Analyst - M365

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being.

We don’t just offer a job, we offer a career filled with purpose, growth, and fulfillment. Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential.

Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community.

Minimum Qualifications of Education and Experience

Full salary range $35.37 to $59.07 per hour.

Bachelor's degree from an accredited college or university in computer science or related field and three (3) years of experience in a similar position as listed in the work functions.

OR

A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under supervision, provides advanced Information Systems (IS) integration, administration, optimization, and support for computer systems and applications across various platforms for business and technical engineering systems in a complex computing environment. Provides technical guidance to IT staff. Acts as a technical lead in projects and technology initiatives through all phases of systems development including planning, design, development, implementation, and operation. Assists and trains users in extraction and usage of system data. Responsible for liaison activities between assigned departments, management, vendors, and ITS staff. Supports a diverse, respectful, and inclusive workplace.

Examples of Work

• Provides advanced Information Systems (IS) solution integration, administration of Microsoft applications across the entire M365 platform for end user business solutions.
• Provides technical and/or business application consulting in research, evaluation, maintenance of M365 products introduced into the environment and support.
• Develops and implements training, documentation, coordination of user groups, change management functions, and implementations for all M365 products.
• Manages the implementation and integration of M365 applications with core systems County wide.
• Collaborates with ITS Workgroups on the proper procedural and system operational functions between assigned departments, ITS, system vendors, and state agencies relative to the automated systems; coordinates related activities between management and user personnel 
• Collaborates with other teams in ITS and customers to inform, provide technical input and assistance.
• Provides after-hours support for systems that are identified in an SLA.
• Performs related duties as required.

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft 365 applications and other modern workplace applications.
• Thorough knowledge of technical specialty including industry best practices.
• Knowledge of advanced information systems integration, administration, optimization and support.
• Knowledge of computer systems and applications across various platforms for business.
• Knowledge technical engineering systems in a complex computing environment.
• Skill in analytical thinking and problem solving.
• Skill in teamwork and interpersonal interaction.
• Skill in leading projects and technology initiatives.
• Skill in creating training documents.
• Ability to quickly learn and adapt to new technologies.
• Ability to provide technical leadership to other staff.
• Ability to analyze requirements, develop effective solutions, and manage solution implementation.
• Ability to work in a team-oriented; collaborative environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.