IT Supervisor - Document Management

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being.

We don’t just offer a job, we offer a career filled with purpose, growth, and fulfillment. Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential.

Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community.

Minimum Qualifications of Education and Experience

Bachelor's degree from an accredited college or university in computer science, business administration or related field and three (3) years of experience in a similar position as listed in the work functions with two (2) of those years in a supervisory or lead role.

OR

A combination of education and experience equivalent to seven (7) year of experience in a similar position as listed in the work functions with two (2) of those years in a supervisory or lead role.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under general supervision, provides leadership and supervises the work of staff within the assigned team and service operation activities for internal and external Olmsted County customers. Works with staff to process outgoing and incoming USPS mail and packages through UPS and FedEx, making sure that all rules and regulations are adhered to. Works with imaging team to digitize county records. Assesses staff, develops training plans and recommends training activities for staff.  Leverages the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

Examples of Work

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Manages the team providing centralized printing and processing for departments county-wide.
• Understands and stays current on USPS guidelines and regulations. Also understands and stays current on processes for UPS, FedEx, and other shipping vendors.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions.
• Manages County Digitization Improvement: Initiates practices to ensure project consistency, compliance, and cost effectiveness. Ensures project deliverables are met, forecasts projects, allocates project resources, establishes project metrics and is involved in final review of all projects for continuous improvement.
• Manages the imaging project portfolio. Works closely with County Departments and supervisory staff to identify and prioritize projects that drive improvement across all areas of the business. Establishes project and process performance improvement methodologies.
• Assists in the design and implementation of projects in coordination with the ITS leadership team; coordinates work with other functions within ITS to facilitate teamwork and provide outstanding customer service.
• Develops feasibility, cost justification, and cost effectiveness studies for hardware and software within the team and ITS department. Develops requests for proposals with evaluation and selection criteria, analyzes vendor responses, and recommends best alternative.
• Researches and stays current with new methodologies and technologies within area of the digitalization technology.
• Performs related duties as assigned.

Knowledge, Skills and Abilities

• Skill and understanding of USPS guidelines and regulations in a business setting including presort, bulk, and priority mail requirements.
• Skill and understanding of processes for UPS, FedEx, and other shipping vendors.
• Skill in analytical thinking and problem solving.
• Skill in customer service and developing business relationships across multiple agencies.
• Skill in organization and activity coordination.
• Skill in teamwork, interpersonal interaction and people management.
• Skill in professional verbal and written communications.
• Skill in the analysis and design of manual and automated processes.
• Skill in planning, organizing and, as a team member, accomplishing work in a timely and effective manner.
• Ability to manage projects in an information technology environment.
• Ability to analyze business requirements, develop effective solutions and supervise implementation of solutions.
• Ability to train, supervise and foster the professional development of others.
• Ability to create and effectively utilize detailed work plans.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.