Program Manager - Aging & Care Coordination

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being.

We don’t just offer a job, we offer a career filled with purpose, growth, and fulfillment. Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential.

Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community.

Minimum Qualifications of Education and Experience

Bachelor’s degree from an accredited college or university and four (4) years of experience in a similar position as listed in the work functions.
OR
Master’s degree from an accredited college or university and two (2) years of experience in a similar position as listed in the work functions.
OR
Combination of education and experience equivalent to eight (8) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under general supervision, supervises staff in assigned programs and teams. Manages current programs, develops and implements new programs. Monitors, reviews and evaluates program standards to ensure program goals are met. Trains and orientates new staff. Interviews clients for cases involving difficult situations. May act as a mentor or lead worker for other Program Managers. Leverages the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

Examples of Work

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions. 
• Develops and implements new programs based on identified gaps and client needs.
• Evaluates programs and implements improvements based on client impact and identified gaps in service.
• Monitors legislative changes impacting programs. Interprets and implements state and federal policy and procedure.
• Provides consultation and oversight in eligibility, training, program integrity, and workflow processes.
• Develops and implements improvements to procedures based on work process evaluation.
• Monitors and evaluates program budget needs including approval of expenses and appropriate use of resources.
• Reviews and monitors case records to assure compliance with policies, rules and regulations of County, State and Federal agencies.
• Negotiates programming and contractual services with outside agencies and private providers.
• Performs related duties as assigned.

Knowledge, Skills and Abilities

• Thorough knowledge of the principles, techniques and practices of social work and social work supervision.
• Thorough knowledge of the federal program for social services as expressed in the Social Security Act.
• Thorough knowledge of the functions of other social services and financial agencies.
• Thorough knowledge of state social services programs.
• Considerable knowledge of social and economic problems.
• Considerable knowledge of the laws relevant to social service programs.
• Knowledge of basic project management principles.
• Knowledge of the principles of supervision.
• Skill in analytical thinking, problem solving and systems thinking.
• Skill in teamwork and interpersonal interaction.
• Skill in the use of computers and technology.
• Skill in de-escalation.
• Ability to supervise and direct the work of others.
• Ability to evaluate performance and foster professional development in others.
• Ability to effectively organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze process functions, develop effective solutions and manage implementation of changes.
• Ability to work in a team-oriented, collaborative environment.
• Ability to communicate effectively, both orally and in writing.